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Principles of Total Quality

People Development and involvement

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Principles of Total Quality
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EUSKALIT

The management of the organisations is responsible for the full development of the potential of the people who work for them, as well as for involving them in their project. To achieve this, they must carry out various initiatives to establish or reinforce the communication and participation mechanisms.

Participation Example
Individual To promote proposal or suggestion systems
Team To create departmental and cross-departmental work groups that participate in continuous improvement by eliminating waste and resolving problems

 

People who work in a team, after receiving appropriate training, manage to produce far higher efficiency levels than when working individually. An efficient team is more productive than the sum of the individual potential of each of its members.

Teamwork is the most appropriate way to produce continuous improvement within the organisation. Team is not simply understood as a group of people who meet to carry out an activity; there must be certain conditions to guarantee their efficiency: identification of the participants with the group, common objectives of the members, dynamism and well defined structure and methodology.

 


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